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Operations AI

Put your knowledge and systems to work.

Most AI guesses because it cannot see your business. We connect it to your CRM, documents, and processes, so it acts from real context, keeps your records correct, and runs the routine work your team should not have to.

Use cases

Where operations AI goes to work

CRM connected conversations

Every conversation starts with context. The AI knows who the customer is, what they bought, and what happened last time, then writes notes, outcomes, and next steps straight back into your CRM.

ReplacesRepeating account details, manual call notes

  • CRM
  • ERP
  • Two way sync

A knowledge brain for your business

We connect your policies, product information, documents, and records into one secure knowledge layer. Every channel answers from the same source of truth, accurately and with sources.

ReplacesOutdated FAQs, inconsistent answers

  • Documents
  • Policies
  • Retrieval

Workflow automation

We layer language models into the processes you already have. Repetitive steps get handled automatically, and people stay in the loop where judgment matters.

ReplacesManual handoffs, copy and paste admin

  • Existing processes
  • Human in the loop

What changes

Less admin, better answers, records you can trust

  1. Step 01

    Answers from your own data

    A secure knowledge layer over your documents, policies, and records gives every channel one source of truth.

  2. Step 02

    Records that update themselves

    The Workflow Intelligence Repository builds your CRM record from real activity, with no manual logging.

  3. Step 03

    Processes that run themselves

    Language models handle the repetitive steps in your workflows, with people in the loop where judgment matters.

  4. Step 04

    Reporting that reflects reality

    Live views for teams and leaders, built from what actually happened.

It all runs on the Workflow Intelligence Repository. See how the foundation works, and the six components built on it.

Explore the platform

FAQ

Operations AI questions

Something not covered here? Ask us directly.

What is operations AI?

Operations AI connects language models to your CRM, documents, and processes so AI can act from real context, keep records correct, and run routine workflows with people in the loop.

What is a knowledge brain?

A secure retrieval layer over your documents, policies, and records. Every channel answers from the same source of truth, with sources kept on every answer and access scoped by role.

How does Lab378 keep a CRM up to date automatically?

The Workflow Intelligence Repository builds the record from real activity, including calls, messages, emails, and system events, then writes the result back into your CRM. Nobody has to log anything by hand.

Start a project

Have a system in mind? Let's talk about what it takes to run it for real.

Tell us what you want to build. We will come back with honest questions, a view on architecture, and next steps.