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The Lab378 platform

Six proven components on one accurate foundation.

Every Lab378 system is built from components we have already hardened in production. You get AI tailored to your operations, without paying to reinvent the foundations.

The Lab378 platform

Six proven components. Configured for your business.

Every build starts from a platform we have already hardened in production, with all six components running on our Workflow Intelligence Repository.

Channels

Lab378 Voice

AI voice agents for inbound and outbound calls

Natural phone conversations that answer, book, resolve, and route, with warm transfer to your team when a call needs a person.

  • Replaces IVR phone menus
  • Runs on your existing phone lines
  • Call summaries written to your CRM
Channels

Lab378 Messaging

SMS, email, and web chat from one system

Two way conversations across text, inbox, and website, sharing one memory so customers never repeat themselves.

  • Instant replies at any hour
  • Your brand voice on every channel
  • Seamless channel switching
Core

Lab378 Knowledge

The knowledge brain behind every answer

A secure retrieval layer over your documents, policies, and records, so every channel answers from one source of truth.

  • Answers grounded in your data
  • Sources kept on every answer
  • Access scoped by role
Core

Lab378 Connect

Deep integration with the tools you run on

Two way connections into CRMs, ERPs, calendars, and internal systems, so the AI acts with full context and logs every outcome.

  • Reads customer history live
  • Writes notes and next steps back
  • Custom connectors for internal tools
Core

Lab378 Workflows

Automation layered into your processes

Language models plugged into the steps your team already follows, from triage and follow up to handoffs and approvals.

  • Rules plus AI judgment
  • People in the loop where it matters
  • Proactive outreach on triggers
Operations

Lab378 Insights

Monitoring and reporting after launch

Visibility into every conversation and the numbers that matter, so performance holds month after month.

  • Response time and resolution
  • Conversion and pipeline impact
  • Ongoing tuning and QA
FoundationAll six components run on the Workflow Intelligence Repository. One accurate record underneath everything.How it works
The foundation under everything we build

Workflow Intelligence Repository

The system of record that builds itself.

AI is only as good as the data underneath it. Most systems depend on people keeping a CRM up to date, and busy teams rarely do. Our repository does not wait for anyone. It builds an accurate picture of your business from what actually happened, then keeps your CRM correct automatically.

01 Ingests

  • Calls
  • Texts
  • Emails
  • Meetings
  • CRM data
  • Calendars
  • Documents
  • System events

Everything that touches your business, captured automatically as it happens.

02 Reconciles

One accurate picture

Matches every event to the right customer and deal
Infers status from what happened, not what was logged
Resolves conflicts and duplicates on its own

03 Powers

Your CRM, populated and kept correct
AI agents acting on facts, not guesses
Live reporting for teams and leaders

Your CRM stays. It just stays true.

Your team keeps working in the CRM they know. The repository sits underneath, populating and correcting whatever fields it needs, at whatever level of detail its schema requires. The CRM holds the official record. The repository knows what is actually going on.

Every follow up, draft, and report draws on it, and every action our AI takes flows back into it. The system gets more accurate as it works, with no new admin for your team.

A typical CRM setup compared with the Workflow Intelligence Repository
A typical CRM setupWith the repository
Depends on people updating fieldsBuilt automatically from what actually happened
Goes stale between updatesCurrent at all times
Each channel keeps its own historyOne record across every channel
AI fills the gaps by guessingAI acts from verified context
Reporting reflects what got loggedReporting reflects reality

Proven in production. The repository runs underneath Livia, tracking every lead, listing, conversation, and deal for real estate agents without asking them to log a thing.

See the results

Start a project

Have a system in mind? Let's talk about what it takes to run it for real.

Tell us what you want to build. We will come back with honest questions, a view on architecture, and next steps.