Lab378 Voice
AI voice agents for inbound and outbound calls
Natural phone conversations that answer, book, resolve, and route, with warm transfer to your team when a call needs a person.
- Replaces IVR phone menus
- Runs on your existing phone lines
- Call summaries written to your CRM
Lab378 Messaging
SMS, email, and web chat from one system
Two way conversations across text, inbox, and website, sharing one memory so customers never repeat themselves.
- Instant replies at any hour
- Your brand voice on every channel
- Seamless channel switching
Lab378 Knowledge
The knowledge brain behind every answer
A secure retrieval layer over your documents, policies, and records, so every channel answers from one source of truth.
- Answers grounded in your data
- Sources kept on every answer
- Access scoped by role
Lab378 Connect
Deep integration with the tools you run on
Two way connections into CRMs, ERPs, calendars, and internal systems, so the AI acts with full context and logs every outcome.
- Reads customer history live
- Writes notes and next steps back
- Custom connectors for internal tools
Lab378 Workflows
Automation layered into your processes
Language models plugged into the steps your team already follows, from triage and follow up to handoffs and approvals.
- Rules plus AI judgment
- People in the loop where it matters
- Proactive outreach on triggers
Lab378 Insights
Monitoring and reporting after launch
Visibility into every conversation and the numbers that matter, so performance holds month after month.
- Response time and resolution
- Conversion and pipeline impact
- Ongoing tuning and QA